Dr. Maraj Rahman Sofi

Assistant Professor

Curriculum Vitae

Contact Info

  • mairajsofi@gmail.com
  • 9906836095

Research Links

Overview

11

Publications

4

Conferences

2

Books

1

Book Chapters

0

Projects

8

FDP/ Workshops

0

Scholars

0

Patents

Overview

11

Total Publications

AuthorTypeTotal
Principal Author2
First Author6
Co-Author3
IndexingTotal
UGC-CARE List Group II (Both Scopus and Web of Science)2
UGC Cancelled List3
Other3

Publication Details

 
1. Creating exceptional guest experiences: the role of engagement and relationship building in hospitality
Acceptance Date 08-08-2024
Publication Date Online 03-09-2024
Publication Date 03-09-2024
DOI https://doi.org/10.1108/JHTI-04-2024-0318
Number of Authors 5
ISSN 2514-9792
EISSN 2514-9792
Journal Journal of Hospitality and Tourism Insights
Listed In Thomson True
Impact Factor 9.6
Source of Impact Factor Thomson Reuters
UGC Care List UGC-CARE List Group II (Both Scopus and Web of Science)
Volume Number 0
Issue Number 0
Web Link https://www.emerald.com/insight/content/doi/10.1108/JHTI-04-2024-0318/full/html
Web Link Journal https://www.emeraldgrouppublishing.com/
Proof
Author Type First Author
Author Serial 1
Affiliating Institute Islamic University of Science and Technology
2. Conflicts and tourists’ destination choice intention: a study of Kashmir Valley in India
Acceptance Date 22-02-2023
Publication Date Online 07-04-2023
Publication Date 04-09-2023
DOI doi.org/10.1108/TR-04-2022-0177
Number of Authors 4
ISSN 16605373
EISSN 1660-5373
Journal TOURISM REVIEW
Listed In Thomson True
Impact Factor 7.689
Source of Impact Factor Thomson Reuters
UGC Care List UGC-CARE List Group II (Both Scopus and Web of Science)
Volume Number 78
Issue Number 5
Web Link https://www.emerald.com/insight/content/doi/10.1108/TR-04-2022-0177/full/html
Web Link Journal https://www.emeraldgrouppublishing.com/journal/tr
Proof
Author Type Co-Author
Author Serial 4
Affiliating Institute Islamic University of Science and Technology
3. The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir
Acceptance Date 29-01-2022
Publication Date Online 29-01-2022
Publication Date 29-01-2022
DOI 10.1108/IJTC-06-2019-0075
Number of Authors 4
ISSN 2056-5607
EISSN 2056-5615
Journal INTERNATIONAL JOURNAL OF TOURISM CITIES
Listed In Thomson False
Impact Factor 2.6
Source of Impact Factor Clarivate analytics
UGC Care List UGC-CARE List Group II (Both Scopus and Web of Science)
Volume Number 6
Issue Number 3
Web Link https://www.emerald.com/insight/content/doi/10.1108/IJTC-06-2019-0075/full/html
Web Link Journal https://www.emerald.com/insight/publication/issn/2056-5607
Proof
Author Type First Author
Author Serial 1
Affiliating Institute Islamic University of Science and Technology
4. Social Proof and Online Shopping: The Effect of E-WOM on Purchase Intention of Digital Products
Acceptance Date 08-03-2019
Publication Date Online 31-03-2019
Publication Date 31-03-2019
DOI NA
Number of Authors 4
ISSN 2278-9022
EISSN 2278-9022
Journal Research: A Multidisciplinary Journal
Listed In Thomson False
Impact Factor NA
Source of Impact Factor NA
UGC Care List UGC Cancelled List
Volume Number XV
Issue Number 1
Web Link NA
Web Link Journal NA
Proof
Author Type Co-Author
Author Serial 4
Affiliating Institute Islamic University of Science and Technology
5. Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited
Acceptance Date 01-05-2018
Publication Date Online 01-09-2018
Publication Date 01-09-2018
DOI https://doi.org/10.1177/2319714518798410
Number of Authors 1
ISSN 2455-2658
EISSN 24552658
Journal FIIB Business Review
Listed In Thomson True
Impact Factor 1
Source of Impact Factor Thomson Reuters
UGC Care List UGC-CARE List Group II (Both Scopus and Web of Science)
Volume Number 7
Issue Number 3
Web Link https://journals.sagepub.com/doi/abs/10.1177/2319714518798410
Web Link Journal https://us.sagepub.com/en-us/nam/fiib-business-review/journal203492
Proof
Author Type First Author
Author Serial 1
Affiliating Institute Islamic University of Science and Technology
6. Social Media Marketing - A Review
Acceptance Date 27-12-2017
Publication Date Online 16-01-2018
Publication Date 16-01-2018
DOI NA
Number of Authors 1
ISSN 0974-8512
EISSN 0974-8512
Journal ASBM Journal of Management
Listed In Thomson False
Impact Factor 0
Source of Impact Factor NA
UGC Care List UGC Cancelled List
Volume Number 11
Issue Number 1
Web Link https://www.semanticscholar.org/paper/Social-Media-Marketing-A-Review-Sofi/78bf3754448a0bc4a49fa5b8e49be81e9ff3ebef
Web Link Journal https://www.asbm.ac.in/asbmjournal/
Proof
Author Type Principal Author
Author Serial 1
Affiliating Institute Islamic University of Science and Technology
7. Measuring the Sustainability of Tourism Development in Kashmir
Acceptance Date 01-06-2014
Publication Date Online 01-06-2014
Publication Date 01-06-2014
DOI NA
Number of Authors 3
ISSN 22864822
EISSN 22864822
Journal European Academic Review
Listed In Thomson False
Impact Factor NA
Source of Impact Factor NA
UGC Care List Other
Volume Number 2
Issue Number 3
Web Link www euacademic.org
Web Link Journal www euacademic.org
Proof
Author Type Co-Author
Author Serial 3
Affiliating Institute University of Kashmir
8. Assessment of Total Quality Management (TQM) in J&K Tourism
Acceptance Date 01-06-2014
Publication Date Online 01-06-2014
Publication Date 01-06-2014
DOI NS
Number of Authors 1
ISSN NA
EISSN 2249-894X
Journal Review of Research
Listed In Thomson False
Impact Factor 2.1
Source of Impact Factor NA
UGC Care List UGC Cancelled List
Volume Number 3
Issue Number 9
Web Link www.ror.isrj.net
Web Link Journal www.ror.isrj.net
Proof
Author Type Principal Author
Author Serial 1
Affiliating Institute University of Kashmir
9. CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY IN SERVICE SECTOR
Acceptance Date 01-04-2014
Publication Date Online 01-04-2014
Publication Date 01-04-2014
DOI NA
Number of Authors 1
ISSN NA
EISSN 0976-2183
Journal International journal of research in commerce and management
Listed In Thomson False
Impact Factor NA
Source of Impact Factor NA
UGC Care List UGC Cancelled List
Volume Number 5
Issue Number 4
Web Link www.ijrcm.org.in
Web Link Journal www.irjcm.org.in
Proof
Author Type First Author
Author Serial 1
Affiliating Institute University of Kashmir
10. Service Quality Variables and Tourist Satisfaction at Destination Level - A Study of J&K Tourism
Acceptance Date 13-02-2014
Publication Date Online 17-02-2014
Publication Date 17-02-2014
DOI 10.20908/ijars.v3i2.9527
Number of Authors 3
ISSN 2278-9420
EISSN 2278-9420
Journal International Journal of Applied Reasearch and Studies
Listed In Thomson False
Impact Factor 1
Source of Impact Factor NA
UGC Care List Other
Volume Number 03
Issue Number 02
Web Link ijars.in
Web Link Journal ijars.in
Proof
Author Type First Author
Author Serial 1
Affiliating Institute University of Kashmir
11. CRM practice in Indian banks
Acceptance Date 26-03-2013
Publication Date Online 11-04-2013
Publication Date 11-05-2013
DOI NA
Number of Authors 2
ISSN 2277-9310
EISSN 2277-9310
Journal International research Journal of Commerce, Business and Social Sciences
Listed In Thomson False
Impact Factor NA
Source of Impact Factor NA
UGC Care List Other
Volume Number II
Issue Number I(II)
Web Link NA
Web Link Journal NA
Proof
Author Type First Author
Author Serial 1
Affiliating Institute University of Kashmir

Overview

4

Total

LevelTotal
International (Within Country)2
National2

Conference / Seminar Details

ParticipationPaper TitleTitle of Conference/SeminarISBNFromTo
Paper Presented / PublishedThe Institution of CRM framework and it's effects - An Investigation in Banking Organization6th International Management Conference AMRIT - Advances in Management through Research, Innovation and TechnologyNA16-12-202018-12-2020
Paper Presented / PublishedMarket Performance through CRM: A StudyInternational Conference on Sustainable Development and Technology InnovationNA23-12-201524-12-2015
Paper Presented / PublishedA Study of Customer Relationship Management (CRM) and Customer Loyalty in Indian Banks2-Day International Conference on Contemporary Issues in Business, Management and FinanceNA28-09-201329-09-2013
Paper Presented / PublishedCRM Practices in Indian Banking Sector1st International Conference on Advancements in Commerce, Engineering, Management and TechnologyNA31-03-201331-03-2013

Overview

1

Total Books

1

Book Chapters

PublicationTypeParticipationTotal
BookAuthored1
ChapterEdited1

Books / Chapters Details

Title of Book :

Customer Relationship Management: A Case of Service Sector

Book ( Authored ) | Publisher : Lambert Academic Publishing |
Title of Chapter :
ParticipationAffiliating Institute
Main AuthorIslamic University of Science and Technology
Title of Book :

Managing Customer Relationships: An Applied Framework

Book ( Authored ) | Publisher : LAMBERT ACADEMIC PUBLISHING |
Title of Chapter :
ParticipationAffiliating Institute
Main AuthorIslamic University of Science and Technology
Title of Book :

Sustainable Management Practices

Chapter ( Edited ) | Publisher : Createspace Independent Publishing |
Title of Chapter : Sustainable CRM Practices in Tourism
ParticipationAffiliating Institute
Main AuthorIslamic University of Science and Technology

Overview

0

Total

Projects Details

Overview

8

NameParticipationTotal
Research Methodology CourseParticipant3
WorkshopOrganizer1
WorkshopParticipant3
WorkshopResource Person1
DurationTotal
Less Than One Week4
One Week3
Two Week1
Year WiseTotal
20121
20142
20171
20182
20201
20231

FDP / Workshop Details

NameTitleAgencyFunding AgencyDurationModeFromTo
WorkshopEid Fest - 2023Students Business Club, Islamic University of Science and Technology Students Business ClubLess Than One WeekOffline19-04-202320-04-2023
WorkshopThree Days Training Program for DPRs in One District One Product Under PMFMEDepartment of Food Technology IUST and Department of Horticulture, UT OF J&KNALess Than One WeekOffline09-01-202211-11-2020
WorkshopOne Day Workshop on "Academic Leadership and Research Publications"Department of Management Studies, IUSTIslamic University of Science and TechnologyLess Than One WeekOffline17-08-201817-08-2018
Research Methodology CourseTwo Week Course on Research MethodolgyICSSR and Rinchen Shah Center for West Himalyan Cultures and Center for International Relations, IUSNATwo WeekOffline06-03-201826-03-2018
WorkshopScholarly Writing and Intellectual EthicsIslamic University of Science and Technology & ElsevierNALess Than One WeekOffline26-10-201726-10-2017
Research Methodology CourseOne Week Short Term Work Shop on "Research Methodology" for Research ScholarsUGC-Academic Staff College, University of KashmirNAOne WeekOffline25-08-201430-08-2014
Research Methodology CourseOne Week Short Term Work Shop on "Research Methodology" for Research ScholarsUGC-Academic Staff College, University of KashmirNAOne WeekOffline25-08-201430-08-2014
WorkshopOne Week Workshop on "Research Methodology"Department of Management Studies, Central University of KashmirDepartment of Management Studies, University of KaOne WeekOffline05-11-201210-11-2012

Overview

0

Total

Research Guidance Details

Overview